Patient's letter of gratitude to Dr. Bickley and Judith Basile

Dear Judith,

I have been remiss in following up more quickly as I had intended to do to thank you again for your assistance in resolving my concerns of April 5th.

As you may recall, I had been scheduled for surgery with Dr. Bickley on April 10th and had been informed that this date would have to be rescheduled due to a breakdown in communication. It is difficult even now to fully appreciate my feelings of desperation and despair at the thought of postponing my hip replacement – I had become essentially confined to my bed due to my debilitating pain.

As I compose this email, now just six weeks from my surgery date, I am filled with gratitude and overwhelming appreciation for your inclination to intervene with Dr. Bickley on my behalf, and for Dr. Bickley’s willingness to reconsider my case on a personal level. I am pleased to report that my surgery was very successful, and I am now completely pain free in my operative hip. Now…I just need to wait until I can schedule the second hip replacement!

I am the President & CEO of a nonprofit serving men and women with developmental and physical disabilities. In fact, I have dedicated the past 30 years of my career to serving some of our most vulnerable populations. Yet this recent experience has instilled in me a new understanding and expanded empathy for what it feels like to be disabled, marginalized and at times disempowered. When I emailed you at 9:30 p.m. on April 5th, I prayed for but never expected the kind of prompt, personalized, caring and patient-centered response that you helped initiate.

I have now shared my story with groups of my employees, my Board of Directors and other audiences and I am always lavish in my praise and high opinion of the Associates in Orthopedics and the exemplary skills of Dr. Barry Bickley and his clinical team. You also play the role of hero in my telling of the story…for your willingness to truly listen and advocate for a person whom you had never met and to whom you owed nothing.

Please accept my deepest gratitude and heartfelt appreciation for your role in this matter and for the Associates in Orthopedics for their patient commitment and personal approach. Please let me know if I can be of any assistance in providing a personal testimonial or respond to a patient satisfaction survey so that others may hear my story!

Thank again, and all the very best,

Dan Harrison